Amazon India — Refund money not received

Address:

Mumbai City, Maharashtra

I had returned the One Plus One that I had ordered form Amazon on 10th Feb worth Rs21, 999 The company claims that they have initiated the refund transaction on 14th Feb . But the amount has still not been credited to my account. After raising a request with the bank as"transaction never processed " as suggested by amazon the bank has reverted saying that the transaction id provided by amazon cannot be traced. It has been almost 2 months and the amount has not been refunded. I have contacted Amazon regarding this several times and got no solution,