Amazon India — Refund never processed and refund ever given

Address:	Jaunpur, Uttar Pradesh, 421503
Website:	www.amazon.in

Dear consumer forum, this is the last place where i am complaining about my refund problem.
I have ordered samsung guru music 2 sm-b310e (White) mobile. Ordered on 27 october 2016 order#[protected]
And i have returned it back to amazon with all their term and condition.
But amazon never gave refund to me when i emailed them many times they replied
This mail is regarding our recent conversation for the refund status of the order#[protected].

Your refund of rs.1700 has been processed successfully on[protected] and the authorization code refund reference number for the transaction is 137629.

So, i request you to please get in touch with the bank if your bank doesn't provide the refund confirmation. You can go ahead and dispute the transaction as "refund never processed".

At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund and will help you further with the amount.

Please do not worry as the refund reference number is an evidence for the transaction and surely the refund should be credited to you without fail.
When i raised complaint on sbi then sbi have gave me message
Mr. Mr. Rajesh madhukar mahajan

Your complaint with ticket no. Pt[protected] has been attended to and closed after resolution as under.

We are unable to trace any transaction with the given details by you in your complaint. Kindly provide us the correct transaction details like date and amount of transaction, internet banking transaction reference number to verify the status and for better assistance in this regards.

We regret the inconvenience. If your grievance persists, please contact your home branch or call us at our toll free nos. [protected]/[protected] or visit us at www.sbi.co.in quoting the above ticket number.

We thank you for sharing with us your feedback on the services rendered by us and assure you that it will be our endeavour to provide quality service at all times. We look forward to your feedback in future also.
Both amazon and sbi made me football. Except some resolution from consumer complints forum