[Resolved]  Amazon India — refund never received yet

Website:

www.amazon.in

Hello sir
I requested for refund of 1608 rs after returning my order no[protected]Containing 4 items and all are returned due to quality or size issue) and it was processed by amazon on 31 st oct 2017 as per their records but after waiting 12 days till now its not credited to my bank account, than i call to customer support of amazon regarding this issue. They asked its done from their side and they can only share refund reference number[protected] against this order, now you have to contact to your bank branch or bank support by showing this refund reference number but my branch manager said he is not getting any refund against this refund reference number. Than i called back to amazon but they denied to accept that its their fault if customer not received the fund, they force me to file charge dispute form against your bank but my branch manager show me on their system that he has not received any amount against this so how i can file charge dispute. After that i again contacted amazon and ask them to contact their respective bank through which refund was initiated and processed but they denied and ask they can not do anything in this case. Now amazon block me on chat and phone support only email option is available to my amazon account related to gmail account (Prashant. [protected]@gmail.com) also they are not responding on emails sent by me. Now their is high risk that they block my account also they are not giving me anything in written that related to refund confirmation. They are not sharing any utr no. Related to transaction. They hold my amount and not responding to my queries also blocking make clear that refund issue is from their side not bank fault.

I also have call recording of amazon support and bank customer support. No body is giving me the way to help out of this issue

Please sir help me out of this issue so that i can receive my hard earn money as early as possible