Amazon India — Refund not credited

Address:	560038
Website:	amazon.in

Hi there, i purchased a mobile on amazon worth rs.10000 but on the date of dec 14 i returned it and amazon.in also initiated a refund but till now i dint got the credit to my bank account. today amazon providesme an refernce number and said to contact SBI. when i called to customer service of sbi they said contact you home branch, i dont know why we have to face such nonsense things for their faults. so, i have to travel more then 1000 kms and post a complaint over there. i dont know why i have to face this? im afraid about refund whether i will get or not???