Amazon India — Refund not done by amazon!!!

Address:

Bangalore, Karnataka, 560066

I would like to address an issue here about the customer service support provided by the Amazon. Seems like they have trained their executives to loot customer. Pathetic customer service with a such a pathetic system where almost all have been trained with lying only. Hats off to your customer service. Really you have set the standard for others who are also in the business of looting customer. THey have delivered with payment option COD. After the person who has delivered my thing to me, he did not update the status about the my delivery. So it was not updated in their system. So bloody its your system problem why should customer suffer for it. On top things which has been delivered was not proper, second day itself it was gone case. I Requested for the return. Return has also been initiated and they arranged the person the to take the delivery for the thing which they claim now it has not been delivered. On top of it they have taken that item and properly updated the system status as received also. This is not the end. Now you see after they have updated the refund has been initiated, which was around 18 of Nov, till date they were very much clear about their mind but they kept on bluffing me like left and right. I m being a customer had to suffer. on top of it they keep on sending all false mail stating by this date my refund will be back to my account etc. Hello, This is regarding the conversation that we had . I am sorry for the inconvenience that you are facing. I have initiated return on your behalf successfully. You would be getting your refund within 2 to 4 business as soon as your product reaches the fulfilment centre. If in case you face any difficulty, we are always there to help you out. I hope this information helps. Warmest regards, arnold Then upon calling after 4 working days.. Another customer service executive has posted mail to me after having long hour of discussion, Hello This mail is regarding the the telephone conversation we had on18/11/2015. Your concern was you wanted to know the return status of your order[protected], Microsoft Lumia 540 (Black, 8GB) . The product has reached the amazon fulfillment center on 17/11/2015. As your original payment was mad by Cash on Delivery. I see that you have also added your bank account details the refund will be processed to your bank account within 2-4 business days. I hope this information helps. We look forward to seeing you again soon. Warmest regards, Charan Once again after few days, i called them up to check the status, My name is sahaan I apologize for any inconvenience you've experienced as a result of refund not processed. I've forwarded your information to our billing department for further research. We'll write back to you as soon as we have more information. This usually is within 1-2 business days. Please accept my sincere apologies. We will make every effort to see that this never happens again. We appreciate your business and will do everything we can to serve your needs. We pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusable. We look forward to receiving your further orders, and assure you that they will be filled correctly / promptly. We pride ourselves in responding to customers' concerns very quickly and I will ensure this issue is shared with the higher officials so this feature can be added to our existing offers. It is never our intention to cause inconvenience to our valuable customers like you. Please accept my apologies for this matter. I request you to please understand our limitation in this case as we never want to disappoint a valued customer like you. sometimes we fail to do so because of these situations out of control and we are truly sorry about that. We hope to see you again soon. Warmest regards, Sahaan gomez M immediately after some days to check whether so called Amazon customer service is really working on the case of not, situation were exactly at the same place where it was before but you would be surprised by the reply from amazon customer service executive: Hello, Thank you for contacting Amazon. I do understand you are concerned about the refund of your order #[protected]. I'll definitely help you with the concern. I'm contacting on behalf of billing team, I have checked the details and found that you have chosen the payment mode Cash on delivery but the payment has not been approved. Also In product courier tracking the product has not been showed as "Delivered". In this case, We have raised the ticket to our higher authority and they team will send you the email confirmation for the same. Its my humble request to you please wait 4-5 business days. Thank you for your patience. We look forward to seeing you again soon. Warmest regards, Swati K then please find the subsequent reply from different amazon customer service executive, Hello, This email is in regards with the conversation we had about the order ID #[protected]. You were concerned about your refund status. I have checked and see that its been a very long time since you returned the product but did not receive the refund. The refund was initiated on 18th Nov but courier service did not update that they received the payment from customer at the time of delivery, this is the reason your refund did not get through. I have escalated this issue to the concerned department, it will take at max 3-5 working days to update payment status. Once it is updated your refund will be initiated. Once refund is processed from our end, depending upon your bank policies your amount will be credited to your account within 2-4 working days. In case you have any further questions, please write back to us or contact us using the following link: www.amazon.in/contact-us I hope this helps. We look forward to seeing you again soon. Warmest regards, Abu Amazon Your Account Amazon.in Message From Customer Service Hello, I'm writing this email regarding the refund for your order #[protected]. I've checked your order and we've escalated the issue to our internal teams regarding the refund. As we're working on this, I request you to wait for 2 business days to receive the response from our team. Your patience and understanding is highly appreciated in this regard and be rest assured as we are here to prevent you from bearing any loss. We look forward to seeing you again soon. Warmest regards, Vyshnavi R Amazon Your Account Amazon.in Message From Customer Service Hello, In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced in this case. I'm really sorry to hear that you're having problems with the order you placed with us. We certainly didn't expect this to happen. I'm sorry I wasn't able to assist you right away. I was short on resources and I would have been more than happy to help you out with the current issue that you have been facing. I apologize for the inconvenience caused and hope we get a chance to serve you again and hope you would understand the problem from my end too. Thank you for taking the time to contact Amazon.in. We hope you will keep us in mind for your future purchases. Warmest regards, Akash Then finally Leadersip team has peached as i thought they might be my issue resolver but guess what since they are from leadership team, they are two steps ahead from their subbordinate, Check out their bluffing.. Hello Rajeev Ranjan, I'm Sreenivas from Amazon India Leadership team. It was a pleasure assisting you. I appreciate your understanding and allowing me to resolve the concern for you. As informed, I've contacted the concern team and following up to make sure issue is resolved. We hope the concern is resolved by Saturday 19, 2015. If you have any queries please let us know and we will be happy to assist you further in the best way we can. We hope to see you soon. Warmest regards, Sreenivas Hello, This is Chirodeep from Amazon Leadership Team. This email is to inform you that your refund for order #[protected], will get initiated and processed within 5-7 business day. Hence you should receive the refund of Rs 7, 499 by 29th December 2015. I regret for the inconvenience that you have faced due to the delay in refund. I hope this will surely get the issue resolved. Please feel free to contact us for any further help. Warmest regards, Chirodeep and finally they have come up with which they actually wanted to... Hello, This is Chirodeep from Leadership Team. This is to inform you that after investigating with GATI courier, we have found that your Order ID:[protected] was not delivered to you and returned to Amazon. As this order was placed using Cash on Delivery and the delivery was not done hence we have not received any payment. Therefore I would like to inform you that we will not be able to provide any refund. I hope this helps. We look forward to seeing you again soon. Warmest regards, Chirodeep I mean look at them, first of all GATI has delivered and because of their system fault, we have to suffer day and night. On top of it they have received also the item which i returned them and they have taken it back happily and status has been updated happily. Only when it came to refunding the money back, all these bluff masters were there in the picture to cheat customer. So the learning from the whole incident is a real eye opener.. Shame on you people. No matter what so ever your situation is, they dont give damn about your money, time etc. You have no value in front of them and they know it very well. I m going to spread this incident to all my friends and colleagues through social media and spread this cheating done by Amazon as much as i can. Many Thanks, Rajeev Ranjan