[Resolved]  Amazon India — Refund not processed, Refund amount successful from amazon not credited to account from bank end.

My name is Pranay kumar Mandal and I had ordered 01 quantity of APC Back-UPS BX600C-IN 600VA of RS. 3271.00 on 24-02-21 and i replace this order due to bad quality of product. on next day and again that replaced product also same quality so i returned that product. Now Amazon initiated the amount to my card but I still didn't get the money. Amazon sent these Refund Reference #74056631062106129316261 and told me to fill charge dispute form but Punjab National Bank doesn't have such policy. I attached that mail screenshot which Amazon was sent. So
please kindly respond to this complaint it's very urgent. My account no. is [[protected]]