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Amazon India — refund not processed to my credit card

Address:Chennai, Tamil Nadu, 600033
Website:www.amazon.in

Hi, i had to cancel an order of a fit bit fitness tracker which i placed order for on 28th of june 2017. Till date i didn't receive my payment (7, 499) reversed, i had called amazon customer service several times they have no clue where the payment got stuck. As per their request i contacted my credit card bank and raised a dispute on this problem [protected], my bank clearly states that the amount has been authorized to amazon sellers. But the merchant disagrees to it. I need this issue resolved and get my money back.
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Amazon India customer support has been notified about the posted complaint.
Jul 24, 2017
Updated by sidhu I got my CC statement, highlighted is the debited amount. The reverse still didn't happen yet to my card account.

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While complaining and transfering information about the amazon acoount which is on hold from 6 months . we had 2 fake call telling that they are speaking from amazon costumercare and asked us to share our details with them . while this communicaton my daughter gmail account has been hacked . the fake number are :+91 [protected] and [protected]
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It was the pathetic experience with amazon. and the customer service team is the worst itself... the called jeofrey or smthn similar named hangs up the call. and the escalation desk is incapable of helping and they told they cant create any complaint regarding that.
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