Amazon India — Refund not received even after 33 days of complaint

Address:	Pune, Maharashtra, 411036
Website:	www.amazon.in

LOST HOPE to get a refund for COD option. Its more than 33 days now! Read the full story day by day and see how Amazon is bluffing their customers. 10 Nov: Bought a OnePlus mobile with COD option 14 Nov: Mobile delivered, Payment made as hard cash. 15 Nov: I found that Mobile was not supporting Wi-Fi 16 Nov: I requested for a replacement 17 Nov: Amazon team took the mobile back 26-Nov: Amazon informed me that replacement can not processed and they will try to issue a refund, however I insisted to get a replacement (email attached#1). [Fraud#1] 27 Nov: Updated My Account details into Amazon 28 Nov: Amazon initiated a refund 29 Nov: Amazon claimed that refund was processed and I was informed that I will get a cheque because my payment mode was Cash on Delivery (email attached#2) 3 Dec: Amazon accepted their another mistake and said our agent has provided wrong information to you, your refund was processed by NEFT. [Fraud#2] 8 Dec: Amazon shared NEFT number and asked me to call my bank to trace the payment. My bank confirmed that there is no payment made with given Refund ref number and asked me to contact amazon. 9 Dec: Amazon staff reply that they have reinitiated the payment. 10-Dec: Amazon team informed that whoever has informed me about reinitiatation of payment is wrong. [Fraud#3] They assured me that Payment was made successfully to my bank and forced me to get a written confirmation from my bank that payment was not received. 12 Dec: my bank has shared a written confirmation that there was not payment made and asked me to contact Amazon only. Amazon team forced me to call my bank and file a charge dispute. 13 Dec: My bank had confirmed that they can not file charge dispute and confirmed over email that there is no payment made for the given refund ref number (email attached#3). They requested me to read RBI guide line and ask Sender (Amazon) to file a dispute. I shared the same with Aamzon team and asked them to cross check with their bank and not in their internal system. 14 Dec: Amazon team requested for 2 days to investigate the issue 16 Dec: Amazon came back with same reply what I had received on 8-Dec, and said they can not help any further and I have to ask my bank to file a dispute. 19 Dec: No progress on the issue, hence I shared the case on FB. Amaon staff called me and misbehaved when he was trying fool me. I asked him to connect me to his supervisor, and he said that he is holding highest authority position to deal with such case, there is none above him. He confirmed that Amazon cannot file a dispute and its my bank who has to file the dispute. When I warned him that I will record this call as a proof and asked him to tell me the same information, he disconnected the call (email attached as a proof#4). [Fraud#4]