Amazon India — Refund not received even after 50 days of reurn of items

Address:

Mumbai City, Maharashtra

I had ordered some item in end of March whose Delivery I received in April first week order[protected]. The sarees I ordered were defective and hence I returned them but not refund has been credited to my account. On following up with them, they provide me a reference number annd ask me to talk to my HDFC Bank who has clearly stated in the mail that the reference number is invalid and asked for UTR/RBI Reference number of the transaction which the Amazon is not sending me and claiming the Billing Dept has given correct reference No. I do not understand why is Amazon not ready to provide UTR No. if they have actually made refund of 2098. The amount is small but the effort I have been taking past one and half month is immense. My horrible experience with Amazon needs to be looked upon as no other customers face such fraud which I am facing and regretting to have ordered from Amazon