Amazon India — refund of amazon pay balance of rs 322.00 order id # p[protected] dated 05/03/2019

Mar 22, 2019

Updated by raheelkhan Dear Team,

I want to inform you that an unauthorised transaction has been made on my amazon account dated on 05/03/2019 in the name of komparify for Rs 322.00 which was not done by me. As per the advice of customer care agent of amazon I also contacted to komparify.com teeam and they provide me the details of the transaction including the IP address and user details. I have wrote so many emails and did follow-up on phone as well but till date I didn't get back my refund. I have also submitted the proof that these transaction has not been done by me but still I am not getting any positive response on my concern. Being a Prime customer of Amazon I could not expect such poor customer service from them. I request you to registered my complaint against amazon for non cooperation and delaying in refund of Rs 322.00 into my amazon pay balance account. I hope now appropriate action has been taken on my complaint to solve the issue on first priority.

Also I would like to give suggestion on such deduction is that kindly do now allow any third party application to deduct the money until client give their own consent to do so like before any such deduction an "otp" must be sent on the registered mobile number and email id so that the client must aware about such transaction.

I am waiting a positive response from the team and the refund of rs 322.00 into my amazon pay balance account at the earliest.

Thanks

Raahil khan