Amazon India — Refund of amount towards mob

Address:	Khordha, Odisha, 751003
Website:	www.amazon.in

Dear Sir/Ma'am,

I had purchased a Mi 4i phone from Amazon India on 16th Oct'15 vide invoice no-KA-BLRS[protected] and invoice dated 19th Oct'15 with a condition that i will get a refund of 15% (i.e. Rs.1500/-) within 3 months from the date of purchase.
But till date i haven't received any refund to my account. Request you
to kindly do the needful at the earliest.

Regards,

Titas Bannerjee


Dear Mr.Robin,

I would like to inform you that the said transaction was done through HDFC Bank Credit Card bearing no -[protected] in the name of Aswini Kumar Sanganeria. I am unable to send you the statement right away but would request you to check the same at your end & do the needful.

Regards,

Titas Bannerjee

Amazon
Your Account Amazon.in
Message From Customer Service
Hello,

I am extremely sorry to hear that you haven't received the cash back yet for order #[protected] that you placed
on Friday 16 October 2015 for which you are absolutely eligible.

Please let me assist you, this is our duty and responsibilities to take care of our customer interest and money as well.

As per your concern I want to inform you that your matter of cash back is already under investigation and would take some more time, as already assisted by my previous colleague to wait.

I want to inform you as per updates from the billing team all the pending cash back has been credited to customers account by the first week of February 2016, however you haven't received it yet.

Since you have contacted us many times I would request to please send the bank statement till this time so that we could confirm it and forward it to the concerned team to resolve this matter as soon as possible without any delay.

I understand that the date given to you last time has already passed, however I do not want to make any false promise to you this
time and want to inform you that these kind of issues takes some time in the investigation.

Please be assured sir, as the appropriate step has finally taken for you from our end.

I realize that at this point of time asking you to wait again would be disappointing, however, we would really like to assist you better.

I realize your experience with us hasn’t been as positive as you’d hoped, but I hope you’ll consider this an isolated incident and give us another chance in the future.

Your patience and understanding will be highly appreciated in this regard.

We value your correspondence with us and look forward to seeing you again soon

Warmest regards,
Robin
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Amazon.in
Original Message
Dear Sir,

It being such a big company, this kind of service is not expected. Are you
really taking the matter so seriously. I think the matter is not escalated
to the concerned authorities. Kindly make the refund urgently.

Regards,

Titas Bannerjee


Hello,

I'm sorry to know that you haven't received cash back till now, I'll try my
best to help you in this.

I've checked the history of cash back and see that the date of receiving
cash back from HDFC was 17 January but still customer did not get the cash
back.

To help you with this I've personally contacted promotional department and
informed that the cash back processing is still carried due to large number
of purchases in the offer hence our business team informed that the pending
cash back has been processed and credited to all pending customer.

I would like to inform you that previous time you've contacted and while
investigating regarding your concern, this issue has been escalated to the
higher authorities and they are seriously working on this. They are
currently processing the cash back amounts for the pending customers of
ours and we will never miss out on anyone remaining.

Upon checking I see that your cash back is successfully credited to your
account but it is taking little time to reflect in your account.

So that this issue will be directly escalated to the bank. They'll research
and add the cash back as a credit in your account immediately.

I'm very much positive that our upper management would be helpful and
collaborate with the bank and issue you the cash back to you at the
earliest and the issue will be fixed and resolved to your satisfaction.

On the whole we truly appreciate your patience and understanding you have
displayed in this situation all along.

Excuse us this one time for the delay in responding to your E-mail. Thanks
for giving me enough time to provide the best solution. Once you write back
to the above given E-mail address, The concern department from the bank end
will get back to you and resolve this issue for sure.

Please don't worry. We do take full responsibility for getting this cash
back. Give us last chance to rectify the delay and process cash back to
your account at earliest.

We hope to seeing you again soon.

Warmest regards,
Rekha G

On Wed, Feb 3, 2016 at 3:20 PM, Amazon.in wrote:

*Original Message*
Dear Sir/Ma'am,

With reference to my order no-
* *
*[protected] placed on 16 October, 2015. *I haven'd received the
refund till date. Request you to do the same urgently.


Regards,

Titas Bannerjee



On Mon, Jan 25, 2016 at 3:50 PM, Amazon.in wrote:

Message From Customer Service
Hello,

Thanks for writing us back with the confirmation and I am sorry for the
inconvenience caused.

I have escalated this issue to our billing department and requested them
to look into this matter on high priority.

I know asking you to wait is too much of an inconvenience already. But
I
would request you to kindly wait for 2 to 3 business days for the back
office to get back to you with an update.

Please be rest assured that we will do everything possible to solve this
as soon as possible.

Your patience and understanding is highly appreciated in this
matter.Look
forward to seeing you soon.

Warmest regards,
Abdul




*Original Message*
Dear Mr.Sai Ram,

Thank you for your prompt response.

As per your mail, the transactions done through credit card has been
made
a
refund but I would like to inform you that i had made the purchase
through
my HDFC Bank Credit Card, but i haven't received the same till date.

Kindly look into the matter.

Thanking you,

Titas Bannerjee



On Mon, Jan 25, 2016 at 3:28 PM, Amazon.in wrote:
Message From Customer Service
Hello,

I understand your concern regarding cashback offer for your order
#

[protected] placed on 16 October, 2015. I will help you with the
information.

Firstly, please accept my sincere apology for the delay in the
cashback
from the bank's end. This is not we want our customers to experience.

I have contacted our payments team regarding this and got an update
from
them that the customers who has done the transaction through HDFC
credit
cards, the cashback has been credited on 17 January, 2016.

I would like to inform you that cashback for HDFC debit card holders
has
been delayed due to issues at the bank's end. Cashback for the HDFC
debit
card holders will be processed latest by January 31st, 2016.

If you have purchased the product with HDFC credit card and you
haven't
received the cashback, please write back to us so that we could
escalate
the issue and resolve this for you.

If you have purchased the product with HDFC debit card, I can assure
you
that you would receive the cashback by January 31st, 2016.

In case you need any further assistance, or you have any query, please
feel free to let us know about it anytime.

The patience you have shown in this regard is highly appreciated. We look forward to seeing you again soon.

Warmest regards,

G Sai Ram

*Original Message*
[protected]
01/25/16 14:54:36
Your name: Titas Bannerjee
Order No:[protected]
Dear Sir/Ma'am,

I had purchased the Mi 4i phone on 16th Oct'15 vide invoice no-KA-BLRS[protected] and invoice dated 19th Oct'15 with a condition that i will get a refund of 15% within 3 months from the date of purchase.
But till date i haven't received any refund to my account. Request you
to kindly do the needful at the earliest.

Regards,

Titas Bannerjee