Amazon India — refund of item

Address:	Moradabad, Uttar Pradesh, 244001
Website:	Amazon.in

I had purchase a product " Imported & new ipad pro 360 degree rotation keyboard case silver color cover" and received the product on 20 February, 2018. The product I received was a damaged product. So i file a return request of the product. When i cal customer care so they said that your return is in process and i have to wait for 2 business days, after the 2 business days i again cal n they respond the same. I had cal so many times but the customer care has repond d same behaviour. After some days whn i cal again they said that i have to return the product by myself and there is no pickup of item.
I told them as i am residing 20 km apart from the city and as my family is not residing wid me so I won't be able to return by myself. But the company insist me to return the product by myself as the product is purchased from the third party seller and and told me that they will refund the courier amount too. As per their directions, i return the product through blue dart on 28 march, 2018 but i did not receive any mail from the amazon as well as from the seller. The cost of the product is Rs. 12, 689 and the courier amount is Rs. 765.
Sir, it is almost one and a half month and i have not received my refund amount. Now when i m calling to customer care, they were saying that they did not find my product. What kind of behaviour is this from such a reputed online site. Is amazon is highly irresponsible towards its customer? Are we customers are fool?
Sir, as Amazon is a very renowned online shopping site and I am a regular customer of online sites from last 5 to 6 years but I never face such problems from other websites and if any problem arises then the customer care resolved my problem as soon as possible. I am very disappointed from your site as there is no customer goodwill of your company. I had purchase so many things from amazon but if this is the attitude of your company then i would never suggests any of the customer to purchase items from this UNTRUSTWORTHY online shopping site called AMAZON. Because I think you people first gain the trust of the customer and then broke our trust. My more than Rs. 13000 amount is in trouble n amazon dont even bother about it.

It is therefore, a humble request to you to kindly take an appropriate action to resolve my problem as soon as possible and oblige.

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Thanks and Regards!

Anshika Sharma
Assistant Professor
School of Business Management
IFTM University
Moradabad
Mobile: +91-[protected]