[Resolved]  Amazon India — Refund or Replace not processed

My order id #[protected] My name is Pranay kumar Mandal and I had ordered 01 quantity of Philips Audios IN-MMS6080B/94 2.1 Channel Multimedia Speakers RS. 5290.00 on 08-08-21 for gifting my friend and i replace this order due to different item received of the product instead of that product. on next day couldn't replaced the product due to some issue told by delivery boy so i returned that product. Now Amazon said same reason which i told them for my replacement. Now they didn't replace my product and didn't refund also, i mail them but they said that same things now I'm stuck in middle situation. So
please kindly respond to this complaint it's very urgent.it's been almost 1 month I'm suffering. Either my product replace or initiate refund. My account no. is [[protected] ]