Amazon India — reg cash back for samsung galaxy j8 gold 64gb

Hello team,
It regards my cashback for the product which i purchased in august month, as per amazon terms and conditions i should receive cashback on or before 31st december but it didn't happen.

I approached customer service for multiple times, for every instance they will say different strange reasons to escape for that moment but i never got proper response and never had accurate information.

Soon after filing complaint with amazon service asked me to wait for week days of time, post week they said it has been refunded, if it is refunded it should reflect in statement, i cross checked and called back to them they asked me to share bank statements for that particular duration, i did which am not supposed to share confidential information, they asked me to call back after 48 hours, approached back after 2 days this time they conveying that the product which i purchased is not falling in the list of cash back offer, but it's false i had a proof, screenshot of products/cashback terms and conditions, once i shared that screenshot, they come up with one more lame reason to escape - they are throwing ball in icici banks court.. From amazon end they refunded but icici didn't credited to my account, i asked for reference or transaction id for this cash back which they are claiming that it's sent from amazon to icici, they denied and refused for saying transaction id cause they do not have it.

I have recordings too when i spoke with customer care of amazon. I need help for the above issue.

It's not only about cashback, but it's all about trust and hipe which they created towards customers to sell their products, don't they have trust on customers, everytime they were asking for screenshots or proofs, i did and i shared what ever they asked me to do, still i never had proper response.

I need my amount back which they are promised to pay me back and it's been more than 45 days still am following up with them but never ever i received a call or message or mail from amazon about this case. It shows how much they are interested to resolve customers issue.