Amazon India — Reg gift voucher for iphone 6

Address:	Bangalore, Karnataka, 560085
Website:	amazon.in

Hi, I have purchased a iphone 6 in October 2015 from amazon.in with the offer of 3900/- as gift coupon. But i have not received the gift coupon yet. I have contacted amazon for the same but they are claiming that the gift coupon has been sent to my registered mail id in the month of November. But i have not received the same. I have request them to send the same mail again but they are refusing to send the same. Below is the mail thread regarding the same, From: lingaraj patil Sent: Monday, January 4, 2016 5:24 PM To: cs-reply+[protected]@amazon.in Subject: Re: Your Amazon.in Order #[protected] Hi, Why can't you or the concerned department can send that mail again and close this? .I already made it clear that i have not received any such mail on that date. Please resend it quickly so that i can quickly access the below link and claim it as you suggested below. Thanks, Lingaraj From: Amazon.in Sent: Monday, January 4, 2016 5:13 PM To: lingaraj Subject: Your Amazon.in Order #[protected] Amazon Your Account Amazon.in Message From Customer Service Hello, I understand your concern regarding your order #[protected]. Firstly, I really apologize for the inconvenience caused regarding your Gift Coupon offer. I have checked with your order details and also previous contacts with our agents and see that you have been contacting us since very long time and still the issue is not resolved regarding your offers refund. I am sorry that this experience has been a disappointment. Even though your purchase was made from one of our departments, we realize that this experience may influence your decision to visit our stores again. In order to resolve and not to make you wait any longer, I have checked with the every information from the time you have contacted us till date. While checking with the information I see that on 17th November 2015 at 12:51 PM, there was an email sent to you with the "Gift Card Claim Code" were you need to redeem the Gift Card on our webpage i.e Amazon.in using this "Claim Code". However, I would humbly request you please check out with this email which was sent to you on Nov 17th in your Outlook. If you do not find the email, I would ask you to check it in your Junk folder or Spam Folder. I am confident that you will find the email regarding the "Gift Card Claim Code" of your offer on Iphone 6. Once you find this email immediately claim this code on our webpage. To reduce the customer effort and to give you better service, I would request you to click on to the below link and sign in with your account and enter the code and claim your Gift Card. https://www.amazon.in/ap/signin?_encoding=UTF8&openid.assoc_handle=inflex&openid... I know making you wait so long and now asking you to check up with your Junk and Spam folder in your Outlook i.e lingarajs.[protected]@outlook.com with the email which was sent on Nov 17th with claim code. I know it is a lot of inconvenience caused, But please do understand I am trying my best to resolve this issue, so that I do not make you wait any longer. This would be a lot helpful, if you check with the email which was sent on Nov 17th in your Inbox and also junk or spam folder. Hope this Information helps. If you need any further assistance please let us know using the below link http://www.amazon.in/contactus The business of our customers is very important to us, and we are working hard to improve the service and selection we provide to you. Rest assured, we'll do all that we can to keep this from happening again. Your patience and understanding is highly appreciated in this matter. Thank you for being a loyal customer to us. We truly value your patronage with us and look forward to seeing you again soon. Warmest regards, Sebastian Did I solve your problem?? Yes No To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps Amazon.in Original Message Hi, How much time will it require for the concerned team to send the details of the gift coupon. All the time you guys keep on telling me than it will be resolved in 2-3 days but nothing has happened so far. This is going on from more than 20 days. Will you do the needful else please initiate the refund. Thanks, Lingaraj ________________________________ From: Amazon.in Sent: Saturday, January 2, 2016 11:31 PM To: lingaraj Subject: Your Amazon.in Order #[protected] Message From Customer Service Hello Lingaraj, I understand that you want to know the details for your Gift card. I have checked your order #[protected] and see that my colleague has escalated this issue to our concerned department and they're working on this on high priority. Here is the complaint reference number #[protected] It usually takes 2-3 business days for this sort of this issue, but in this case it's taking a little longer. I'm very sorry about this delay. However, I've also contacted to them who've be handling these issues very seriously and requested them to resolve this issue at earliest. You can set an expectation of within 24-48 hours with the more information. We request your cooperation on this regard. We truly value your patronage with us and look forward to seeing you again soon. Warmest regards, Babin R Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps Amazon.in Original Message Hi, Please provide the details. This has been pending from long time. Thanks, Lingaraj ________________________________ From: lingaraj patil Sent: Friday, January 1, 2016 9:49 PM To: cs-reply+[protected]@amazon.in Subject: Re: Your Amazon.in Order #[protected] Hi, Will you please provide me details of the coupon instead of "long mails". Thanks, Lingaraj ________________________________ From: Amazon.in Sent: Thursday, December 31, 2015 1:26 AM To: lingaraj Subject: Your Amazon.in Order #[protected] Message From Customer Service Hello Lingaraj, I'm sorry to hear that you have not received the details about the offer. It's certainly not our intention to do so to our valuable customers like you, and we'll investigate the origin of this problem. We won't let down our valuable customers like you in any situation. Please accept my sincere apologies for the inconvenience that you've faced in this case. I understand that our apologizes will not bring back the valuable moments and trust that you have lost in this regard, however please give me a chance to see what best can be done to help you in this regard. As per the latest update the previous associate had already raised a concern and is personally following up with you on top most priority. Please trust us and we are he to help you. Once we have any update we'll get back to you, so please give us some more time to solve this. I hope you understand. I wish you a happy and prosperous new year 2016 for you and your family from Amazon.in. Thanks for being a part of Amazon.in family. Warmest regards, MOHAMMED HUSSAIN Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps Amazon.in Original Message Hi, Your investigation team has not contacted me till now. Will you clarify whether amazon has any intension to provide me coupon details related to the offer ?. If not, will you please initiate the return for this product ? Thanks, Lingaraj ________________________________ From: Amazon.in Sent: Tuesday, December 29, 2015 2:17 PM To: lingaraj Subject: Your Amazon.in Order #[protected] Message From Customer Service Hello Lingaraj, I'm sorry to hear that you have not received the details about the offer. It's certainly not our intention to do so to our valuable customers like you, and we'll investigate the origin of this problem. It is highly unacceptable and not encouraged in Amazon. Also, we do not want customers to suffer in any way, customer satisfaction is our Prime motto. But things happen sometimes, beyond our control your understanding and cooperation is highly appreciated. We won't let down our valuable customers like you in any situation. Please accept my sincere apologies for the inconvenience that you've faced in this case. I understand that our apologizes will not bring back the valuable moments and trust that you have lost in this regard, however please give me a chance to see what best can be done to help you in this regard. To make this right for you, I've reported this issue to our investigation team and escalated to transport team, so that you will get right things from us and also raised a trouble ticket to resolve the issue as soon as possible. Our investigation team will investigate this issue against the courier and sometime you may receive a call during the investigation to clear the issue. Our investigation team will contact you about this within 24 - 48 hours. As you know it is fully automated system and without completing the investigation our system not allow us to issue a refund. I hope you will understand our limitation in this situation. I realize that at this point of time asking you to wait again would be disappointing, but in a situation like this, it is very important for us that we provide you with accurate and expedient resolution and in my experience, this is the best way to be certain that your issue is resolved more appropriately. Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. We're working hard to provide a stress-free and convenient shopping experience at Amazon.in. I sincerely apologize for the inconvenience you experienced in this case. I hope you'll give us another chance in the future. It is our privilege to have you as our valued customer and would like to thank you for your continued support. We won't let down our valuable customers like you in any situation. Your patience and understanding is highly appreciated in this matter. Thank you for being a Genuine customer to us. Warmest regards, Kanmani S. Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps Amazon.in Original Message Hi, What is the update on this ? Thanks, Lingaraj ________________________________ From: lingaraj patil Sent: Monday, December 28, 2015 12:11 PM To: cs-reply+[protected]@amazon.in Subject: Re: Your Amazon.in Order #[protected] Hi, My question is when will i get it ?. If you see this mail chain, somebody replied that i will be getting it in 3 days. This reply was before 10 days. And later somebody replied that the gift card details have already been sent in November itself. I am regular customer to Amazon.in. My purchases are over 1 Lakhs last in this itself. If you guys do such careless business, it is very hard to digest. And expecting customers to bear whatever you do is not at all acceptable. I want to return the product since your commitments are not met. Please at least arrange for the same. Thanks, Lingaraj ________________________________ From: Amazon.in Sent: Sunday, December 27, 2015 11:24 PM To: lingaraj Subject: Your Amazon.in Order #[protected] Message From Customer Service Hello, I've checked and see that you have contacted us multiple times regarding the same issue but you didn't get the resolution for this.This is definitely not what we want our customers to experience. I sincerely apologize for the inconvenience caused in this case. I would like to inform you that the issue has been already escalated to the concern team on high priority and asked them to resolve the issue as soon as possible. However, I've again personally contacted the higher authorities in concern team. Please don't worry, they will get back to you with the resolution and the issue will be resolved at the earliest. I realize this experience hasn't been as positive as you'd hoped, but I hope you'll consider this an isolated incident and give us another chance in the future. I'm sorry I wasn't able to be of more help. I understand that my reply may not be helpful but I hope you understand my limitations. Please be assured one of my colleague is personally following up with this issue and he will get back to you once he receives the response from the concern team, also please be assured that your amount is in safe hands and it will be processed at the earliest. Rest assured, we’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again. Once again, we sincerely apologize for the unfortunate situation and appreciate your understanding and co-operation. We appreciate your business with us and look forward to a very warm and fruitful association with you. Warmest regards, Satish Reddy Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps Amazon.in Original Message Hi, Except mails i dont see any action being taken on this till now. Enough is enough, i will upload this mail thread to public forms if you guys are unable to resolve this today. Thanks, Lingaraj Sent from my iPhone Message From Customer Service Hello Lingaraj, I'm really sorry about the inconvenience you faced regarding the Gift card for the item "Apple iPhone 6 (Gold, 16GB)". Please accept our sincere apologies in these regards. I have read your query completely and First off all please accept my sincere apologize for any inconvenience this may have caused at Amazon.in. I can completely understand your disappointment. This is not definitely Amazon standard of taking care of customer's. I request you to please give me a chance I'll surely help you with this. Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. On a more personal note I don't want you to wait anymore for the issue to be resolved, so I've directly escalated this issue to the higher authorities of the concern team on priority to investigate regarding the Gift card, so that you'll receive the Gift card at the earliest. It is always important for us to hear how customers react to all aspects of shopping at Amazon.in. Strong customer feedback like yours helps us continue to improve the selection and service we provide. We take this kind of information seriously as it is valuable to us in helping us to continue to improve our program. Amazon does not want customers to suffer in any way, customer satisfaction is our Prime motto. But things happen sometimes, your understanding and cooperation is highly appreciated. The business of our customers is very important to us, and we are working hard to improve the service and selection we provide to you. Rest assured, we'll do all that we can to keep this from happening again. I'm truly sorry for all the inconvenience we have caused you. I understand that our apologizes will not bring back the valuable moments that you have lost in this regard, however please give us a chance to see what best can be done to help you in these regards to win your heart in future. I'm positive and I would like to confirm that you'll be credited with your Gift card on prior. Please forgive us for this entire disappointing experience you faced. We sincerely appreciate your patience and understanding on this regard and thank you very much for being such a valuable part of Amazon.in. We value your business and look forward to see you soon. Warmest regards, Shakila.H Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps Amazon.in Original Message Hi, I have not received any mail related to promotional gift on your claimed date. Please don't claim that the mail has already been sent. How much time will it take to send the mail related to promotional offer ?. Its more than 10 days this mail thread has been going on. Will you please do the needful ? Thanks, Lingaraj ________________________________ From: Amazon.in Sent: Saturday, December 26, 2015 9:19 AM To: lingaraj Subject: Your Amazon.in Order #[protected] Message From Customer Service Hello Lingaraj, I have researched your issue completely and First off all please accept my sincere apologise for any inconvenience this may have caused at Amazon.in. Form your mail I understand that you're unable to locate your Apple iPhone promotional gift card Email sent on 17 November 2015 12:51 PM (IST). Upon checking the details, I see that you have successfully placed the order on 2 October 2015 as per our records. Hence you are 100% eligible to claim the gift card amount.