Amazon India — Regarding refunds

Address:	560043
Website:	amazon.in

Hello,

I’m Anusha from the Amazon billing Team.

I'm sorry to hear that you are not able to find the refund of Rs.31, 990.00 for the order #[protected].

I've thoroughly checked with my available resources and can confirm that we issued a refund to your Visa card for Rs.31, 990.00 on 21 December 2016.

There is a possibility that you might not get an alert from the bank when the amount is credited, hence I request you to check your statements manually.

It usually takes 2-4 business days for the amount to reflect in your account (excluding Saturday & Sunday) and this amount should have been credited to your account by now. However, there are few banks which might take up to 8 business days for the refund to be transferred to your account successfully.

As you haven't received your refund yet, I'm providing a reference number as confirmation.

Your refund reference number Rs.31, 990.00 is 74332746357635688034028

The reference number will be generated only after the refund is confirmed.

Please contact your bank with this reference number for more information about your refund.

In case, if they still don't see the refund with the provided reference number, please ask your Bank’s Customer Service to immediately file a charge dispute on this transaction.

Please use the term charge dispute when you are in call with them, only then they will be able to file it for you.

I'm very positive this will resolve the issue and you will be able to locate the refund.

If you have any further query, please reply to this email. We will be glad to assist you further.

I hope this helps.

Thanks for choosing Amazon India. We look forward to seeing you again soon.

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Warmest regards,
Anusha