Amazon India — regd amazon fooling the customers

Address:	New Delhi, Delhi, 110035
Website:	WWW.AMAZON.IN

Dear sir/mam,
I orderd a moto g5s plus (Lunar grey, 64gb) on 5th of sep on 10th of sep i received the device. I insert my gio sim in the device when i started calling i'm not able to dial the call because the volte feature is not available in device. I check the device's settings properly and reboot it five sometimes but issue not resolved so i called your amazon customer service i told them about the issue i'm facing he told me and assure me that your device supports volte there maybe some technical issue in the device we will transfer your call to our technical department but the tecnical department is closed now you may call us tomorrow between 8am to 8pm. I said ok and asked them again that the device supports volte?. He assure me completely that the device supports volte.
Today i called your customer care regarding same issue they transferred my call to amazon technical support the technical support executive told me the device doesn't supports volte.
I told him that yesterday your amazon executive assure me that your device supports volte then how is it possible the amazon technical support executive told me i don't know about that but your device doesn't supports volte for further inquiry kindly call motorola customer care and disconnects the call.
Sir i am your very old customer purchasing things from amazon from long back kindly look this matter seriously and please stop fooling your customers we work very hard to earn money tell me what is the benefit to buy a 16, 000rs device who doesn't supports volte even in the half price devices have volte supports. So what is the benefit to buy motorola device at rupees 16, 000. Kindly take this device back and refund my complete money it's your fault your customer care misguide me you have to bear this anyhow. I ensure in future in did'nt purchase anything from amazon.com and will told my friend & family members that not buy anything from amazon in future.

Order no - order #[protected]
Model - moto g5s plus (Lunar grey, 64gb)

Thanks & regards
Abhishek
Ph no - [protected]