Amazon India — replacement of order not completed

Address:	800001
Website:	amazon.in

R/sir,

With due respect i, mritunjay kumar from patna had booked a mobile phone of lenovo company model no. Z2 plus from amazon.in website against amazon order no.[protected] & it was delivered on 4th nov, 2017 at my place. But after opening the wrapper on same day i found that the phone is not working properly as the touch screen does not respond normally.

Hence i requested the amazon.in to get it replaced by making telephonic communication. I repeatedly contacted to get it replaced but still today the phone is not picked up from my registered address nor any communication received from the quarter concern.

Company is not heeding my request as my request is still pending at amazon.

Hence i request you to please look into the matter and do needful to address my concern.

Thanking you,
Mritunjay kumar
Email - [protected]@gmail.com
Mobile no - [protected]
Patna, bihar