Amazon India — Return not being processed

Address:	Chennai, Tamil Nadu, 700156
Website:	www.amazon.in

Hi, I bought the device thru' Flash Sale on 20-Oct and received the device on Sunday 25-Oct. However there was a scratch on the device and so I initiated a return and replacement on 27-Oct (Tuesday). Since the Item was not in stock, the customer service could not process a Return and Replacement. They said that they would be processing a Return and once they get the device they will refund the money in my account. The total processing time is 5 to 10 business days once Amazon receives the device. And I was told that the device will be picked up the next day on 28-Oct. On 28-Oct (Wednesday) no one called me up for the pickup. I called Amazon customer service[protected] on 29-Oct (Thursday) noon to enquire about it and the response was that they have contacted the Courier service and they will contact me by EOD. No one contacted me. I called up in the evening and I was told that there was some issue and the Courier service will pick up the device surely by tomorrow. 30-Oct (Friday) no one called me - neither Amazon nor the Courier company. I contacted late in the afternoon and they said the device is surely getting picked up tomorrow. This time I insisted for a written communication and promptly I received a mail stating that my device is scheduled to be picked up on 31-Oct. On 31-Oct (Saturday) when I did not receive any call by afternoon, I again called up Customer Service center. This time I had asked for patching me up with the courier company so that I can talk to them and know what exactly is the issue. As per Amazon, they can not patch a customer with the courier company. So I asked them to tell me by which time Amazon, after talking to their courier company, can confirm to me as to when my device will get picked up. The response was by EOD. This was ridiculous as Amazon is effectively saying that by 31-Oct EOD they will confirm the time when my device is going to get picked up on the very same day 31-Oct (as I had the confirmation email from Amazon confirming the Pickup Date) !! And now till Saturday evening there has been no contact from Amazon or its Courier company confirming when my device is going to get picked up and effectively when would I receive my refund. That too for a product which is 'Amazon Fulfilled' and promises 'Easy Return'. I would like to bring this to everyone's attention that as a customer I feel cheated as I do not have any idea as to when will they collect my device and process my refund. I think, it puts a question mark on the credibility of the tall customer support claims that Amazon makes. ORDER #[protected] Coolpad Note 3 Thanks Nilanjan