Amazon India — return of a product is not facilitated

Address:

Khammam, Andhra Pradesh, 507101

Hindware chimney was bought from amazon and after recieving the product in cod process, the installation of the product which was supposed to be in the next 72hrs was left aside by the company, even after calling up amazon regarding the issue they were reluctant and directed towards the company toll free number and amazon has sounded very irresponsible regarding the issue then after calling the brand toll free and registering a complaint with a complaint number they didnt send the technician for the next 10days even after continous calling and when the technician says it cannot be installed due to the location issue, tried for the return and refund amazon says the request duration has been finished on 8th nov and sounded very mean and irresponsible all the way. Amazon with its publicity disguise is really cheating the customers and have been a very doubtfull shopping site in respect of its service.