Amazon India — Return of an MI MAX phone from Amazon which was confirmed by Amazon CC before buying

Address:	411040
Website:	www.amazon.in

ORDER : Sunday 2 October 2016 /[protected]

I had bought an MI MAX phone from Amazon a few days back (along with a One Plus 3). Now i had heard of some issues with the phone from a few people. Like the Brightness is not up to the mark and that the Camera Quality is not as good as it should be, even though it is a 16 MP phone.
HENCE, BEFORE BUYING THE PHONE, I HAD MY HUSBAND CONTACT AMAZON CUSTOMER CARE AND EXPLICITLY CONFIRM WHETHER THE PHONE CAN BE RETUNRED IF I DONT FIND THE BRIGHTNESS / CAMERA UP TO THE MARK. THE CUSTOMER CARE REPRESENTATIVE READILY CONFIRMED THIS WITH US. I EVEN HAVE THE TRANSCRIPT OF THE CONVERSATION SAVED / ATTACHED.

Now when i try to return the phone (which i have been trying since last 2 days), they tell me that the CC representative gave me false information and that the phone cannot be returned. All i am being pointed towards is the Return Policy on the website. I had already read the return policies and hence thought appropriate to contact CC anyways beforehand to confirm this, which she did. Else i would not have risked buying the phone in the first place !
The gentleman that i had a conversation with, about this, said that it was Customer Care representative's fault to give me wrong information on this.

Now i am stuck with the phone, whose Camera and Brightness are not up to my mark and no one is ready to entertain my claim about Amazon CC giving me wrong information leading to my purchase.

If this is Amazon CC's fault, as confirmed in my previous chat with CC, shouldnt Amazon be owning up to the mistake ? Why am i made to to suffer on this for someone else's fault ? My family (me, my husband - [protected]@gmail.com and my father in law - [protected]@gmail.com) have been loyal Amazon customers since 4-5 years now. We have bought products worth more than 4 lakh rupees from you all, including 4-5 phones till date. When there wasnt an issue, we never complained about anything. But now that there is, i urge Amazon to own up to the wrong information provided to me and submit my claim ! I dont think that a loyal customer should be made to suffer for something which was a misunderstanding on Amazon's part.