Amazon India — return/refund - fake customer support

Address:

West Godavari, Andhra Pradesh

Hi,

I have placed 8 orders (Ray Ban Sunglasses - Ordered them for 4 people ) on Amazon this month, I have received all of them and upon trying them, they dint suit us. Out of 8, I have received one old pair of sunglasses and it has no Brand name on it. As we dint like them, I wanted to return all of them and placed a return request. The return request was cancelled by local delivery team saying " Customer rejected to return while picking up " Which is not true, it happened for 8 days and all these 8 days I had called Amazon and informed the same. They said it would be resolved and after multiple calls and multiple emails, They confirmed that they cannot pick these products and also said that the Local delivery team confirmed that I'm trying to return the replicas, which is not at all true. In fact, No one came to my place to see what i'm returning.without any evidence, how can they blame a person this way? And they have no proof to show. I'm really very very upset with the whole process of Amazon. I have not breached their policy of returns or refunds. So I'm looking forward to get a resolution on it.

Order Placed on August 5th 2019

Order ID's :
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