Amazon India — samsung galaxy m20 device

Address:

Thane, Maharashtra, 400607

I ordered a samsung galaxy m20 phone on 12th feb 19 from amazon in flash sale after waiting for 40 mins on the app i got it. The delivery date estimated was showing 15th feb. The nest day on 13th feb my old phone got stolen and i had no choice but to wait till i recieve my new one. I did numerous calls to amazon customer care and told them about my problem still they just told me to wait and wait. I waited till 19th feb and still my phone did not arrive. 19th morning i called the customer care and talked to mr. Rahul senior escalations exec and he just simply says we couldnt deliver as it was misplaces or lost in transit we will refund you your payment. What i am a fool waiting for it for more than a week when i dont have a backup phone also with me and they just simply do this. This is how u treat a loyal amazon customer as well a prime member. Since 15th i am contacting them and also telling them that i can even voluntarily pick it just tell me the place or even give me a phone number. But it was my need so i think that is why i suffered amazon has many customer so if 1 is frustated then no worries right. Then you people use our money also for this much time and just cant even reply or give proper information. I want a compensation for this. If this is amazon's so called customer service that people are fond of then i need to tell them that theyre wrong and dont force a customer to go the wrong way and force u into things. Just respond and treat then rightly. I expect a urgent solution to this.