[Resolved]  Amazon India — selling products o[censored]nauthorised dealers

Address:	Bangalore, Karnataka, 560055
Website:	www.amazon.in

I would like to inform, that today I was denied service at an Iball Service Center located at Central Avenue Kokata because the laptop which I bought through Amazon from Dealer named EXIGO IT INC, BANGALORE is not an authorized seller of Iball Company. So they won't provide me free service which I should get as my laptop is under warranty period. To repair the laptop, out of that I have to provide them 9k approx for repair and servicing.
When I called Amazon, their executive told me that I have to send a service denial email from Iball Comapany mentioning that EXIGO IT INC is not an authorised dealer of iball and thats why I was denied service. From that very moment, I first requested the service center for the service denial letter, but they said they can't do that kindly contact customer care or log into the website www.iball.co.in. So I did that too, the executive on all said that they can't do that, I have to send an email requesting for service denial letter. I did that too, and still no reply from Iball. I want to raise one question how would can Amazon being a reputed Company allows unauthorised sellers in its portal??? Isn't a kind of cheating???
I am attaching the picture of the invoice provided on purchase by amazon