Amazon India — short supply of camlin pencils 10 instead of 12

Address:

380058

Missing 2 color pencils from box of 12 pencils

Sir: my oder date: 11th aug, 2017; received on 15th, aug, 2017:
Out of two boxes, box of pencils one box was wide open and two shades of pencils are missing namely 1. Lght blue pencil and 2. Dark green pencil; total of 10 pencils. Other box contained 12 pencils and it was closed. The container was opened very carefully by me but how shortage occurred is beyond my imagination as this is the first time in my record/history of purchase from amazon.com in usa and amazon.co, in.in india.
Rest of the two things in the package are okey and satisfactory.
May i request you to look into the matter as how shortage occured. Please let me know any procedure to be followed as i am to leave for usa in a short.
Thanking you, sincerely
Hemant pathak. E-mail : pathak. [protected]@gmail.com (I can be comunicated by e-mail only) 15th aug, 2017, 3:30pm (Ist)