Amazon India — symphony diet 12t personal tower air cooler

Address:

R K. SARNA, 71 SF, BLOCK-5, CHARMWOOD, EROS GARDEN, FARIDABAD121009

I purchased above air cooler from amazon india based on above description that it is a tower air cooler and on receipt to my surprise it is no where near the description of so called tower

Being a prime member of amazon policy i am well aware of amazon refund policy and accordingly i requested for refund or upper version of same brand cooler but amazon india is not replying to my emails and on telephone they insist that they can replace it with the same model.
Cooler delivered to me was costing rs 4998/- and i am willing to take higher version symphony hi cooler - i modern room cooler at a price of rs 8199/-

Please resolve my issue without further delay

Thanks & regards

R k sarna
[protected]