Amazon India — Unabke to recieve refund

Address:	560055
Website:	www.amazon.in/ref=www_redir_go_in?ie=UTF8&orig=http%3A%2F%2Fwww.amazon.com%2F%3F%5Fencoding%3DUT

Hello

I have not received refund for a headphone Sony MDR XB950 . Firstly I was sent the wrong model by Amazon .the seller was SGB Creation from Surat . This incident dates back to October 2016 . I have been repeatedly contacting the customer service of Amazon and every time I am assured that the refund will be done and that I should wait for few days . Months have passed . Calls after calls and nothing has been done from Amazon side other than false assurances . I want this issue settled and want a proper explanation of why such delay or problem is occurring . Initially I was asked to update bank details in the Amazon website and so far i have been assured repeatedly assured that the refund is on the way but every time there seems to be a new problem . Firstly they send me the wrong and lower model of the headphones I had ordered by tempting me with offers during Pujas last year which I immediately returned as insted of Sony MDR XB950 I was sent MDR XB450 . I asked the billing team that if possible I would prefer gift vouchers as anyways I would need money for shopping further and the refund was also taking time but even that was not made possible. First they said its a problem from the bank side and the demonetization rush kept me from going to the bank but the bank showed no inward transaction . Later the amazon billing team says that it was their technical fault which they claim to have fixed but still no refund . I was cheated as I paid price for a higher model headphone and got some cheap one . I can understand there can be mistakes but the delay in refund is really unaccepted and want this issue settled immediately .

I have attached pictures of The order, The Seller, The refund status, The mails I got after every customer care call and how contradicting they are .I got varying reasons call after call .

Please look into this issue and help make online shopping a better experience for all as people with low technical knowledge will settle for what they have got and this way the company can earn lots .

Thank You
Leeong Lepcha
Mail id ;[protected]@gmail.com
Mobile ; [protected]