Amazon India — undelivered amazon order #[protected]

Address:

Rakshapuram, opposite DRDL, Kanchan Bagh, Hyderabad, Hyderabad, Telangana, 500058

Amazon order #[protected]
Order date: 26-sep-2019

The issue is about amazon's policy regarding "pay on delivery" (Pod) orders when the order is undelivered.

When a pod order is undelivered even after the buffer period of a week or so, post delivery committed date, the item is automatically considered by amazon to be "lost in transit".

Now issue is that if it were a prepaid order amazon replaces or resends or re-orders the item lost in transit. However, it were a pod order amazon customer service representatives are unable to replace or resend or re-orders that item lost in transit because amazon's computer software system based on its policy does not permit it.

This policy is unacceptable. Why treat pod different that prepaid order? What about the wait time that customer/consumer has waited?

This policy should be changed and internal computer software systems updated to provision for pod lost in transit orders to be replaced/re-sent/re-ordered.

I want my order fulfilled/delivered.