Amazon India — Unethical Customer deal - mischievous & fraudulent deal.

Address:	Kozhikode, Kerala, 673571
Website:	Amazon.in

I had placed an order with amazon.in with order No.[protected] for a mobile phone. Payment was made on emi basis from my credit and bank debited the amount and related charges and approved the payment. Order has been placed on 08.12.2016 and the order got confirmed. On 09.12.2016 the item ordered has been dispatched by the store and it has been updated against the order and it was stated that the order will be delivered between 14-19 December, 2016. Tracking id of the package or other tracking details were not provided and i had intimated this to the store using the contact link available in amazon order details. It might have reached to the store and they hadn’t responded. The due date of delivery expired on 19.12.2016 and delivery details has been updated as reaching the destination soon and the order will be delivered in time and item hadn’t received. On 20.12.2016 I had contacted amazon customer service via their chat option in which the first customer service agent taken up the issue and assured that the order has been looked in to and assured that the item of order will be delivered within one or two days. It was also informed by the customer service agent that there was an issue with the supplier M/s. NGO Store, and the item of order is yet to be dispatched. This was against the fraudulent information against the order details that the item has been delivered since 09.12.2016. On the evening of 20.12.2016, after contacting the customer service of amazon i had received an update that the order has been reverted and refund process initiated. I had contacted the amazon customer service again in this regard and to resolve the problem, where i got a very unethical attitude of customer service from three customer service agents of amazon, each time different agents. Not only my concern had addressed to the concerned nor has complaint been resolved.
In the deal i had came across with various unnecessary monetary and virtual losses:
1. By way of processing charges of the amount by the bank for emi payment, credit exceeding charges.
2. Unnecessary payment of interest at an exorbitant rate.
3. Mischievous and fraudulent information from M/s. Amazon.in.
4. Virtual losses on account o[censored]navailability of credit facility when available limit has been locked up for no purpose.
5. Hardships faced by unnecessary waiting for the item to be received and nonfulfilment of various personal matters.
6. Limited chances of availability of the desired item of order at the cost of the time of order and the additional financial burden which is significantly exorbitant to the initial expense plan.
7. Hardships faced on unethical and inappropriate dealing of the matter by the customer service agents of amazon.