Amazon India — unethical service provided by amazon customer support and ats..

Address:	600117
Website:	www.amazon.in

I ordered the product "kore k-pvc 20kg combo 16 leather home gym and fitness kit" with order id order #[protected] on oct 25. The order was out for delivery on oct 28.
The courier person with phone number - [protected] tried to deliver the order on 28. My mother was at home at that point of time. He reached home and called us through calling bell but my fail to respond because there was not electricity at home. Then he tried calling me but i could not pick up the call because i was at office attending important meeting. So he left.
I called him back after an hour and requested him to deliver the order on oct 29 (The next day) which he accepted.
But instead, he tag the order as "order rejected by customer" and sent my order back to the seller..

Then i contacted amazon customer support. And they appologised and asked me to reorder the item and promised me to deliver the order without any problem..
I requested customer support center to deliver the item between monday and saturday, either before 9am or after 6 pm as we will not available at home between 9 am to 6 pm.. And promised that too..!
I also requested to raise the complaint against that courier person and requested to select an alternate courier service to deliver the item if i am ordering again!!

After all these, i ordered the same item again on oct 29 with order id[protected].
The order arrived my location and was out for delivery on nov 2, but was never delivered on that day.. I thought the reason was heavy rain, but they wrongly updated in the tracker that i was not reachable on the phone!!
Then they did not attempt delivery on nov 3. But on tracker the same thing was updated as "could not deliver as customer not reachable on the phone".

The order was reattempted in nov 4, received the sms on nov 4 morning. I called the courier guy and asked him to deliver after 4 pm. But he rudely replied stating, it would possible only by 12 noon and not after that.. Then i asked him to deliver on nov 5 (Sunday), which he accepted.

On nov 5, till afternoon, there was no update. I contact customer support and they promised that the order will be delivered by nov 5 (Today) for sure.
But an hour later i received an sms stating that the "order was rejected to accept by me and is returning back to seller". But in reality such thing never happened..

They tried to prove that i was wrong, i was the fool.. No complaint was either filed against the customer support executive who were rude, nor the complaint was filed against that unethical and uneducated courier service who made me suffer..

So this how amazon runs.. Fake promises.. Unethical courier service.. Unethical customer support..

Now i have ordered the same product with flipkart and hope will be delivered soon..
Requesting all to avoid amazon at all cost.