Amazon India — unfair cancellation of order placed on big indian sale

Address:	560092
Website:	www.amazon.in

Hi team,

I had placed a order for a mobile hand set on 10aug with exchange and order number is[protected]. During the sale i had got the phone for 10, 040 rs and after 3months i would also get 15% cash back on my sbi credit card.

When i was placing the order the expected delivery date was wed aug 16th.
The problem started when all of a sudden i received a message that it will be arriving early by monday aug 14th. Since i was out of station i called the agent and requested him to come on monday or tuesday and he agreed to it, s somehow i was back on saturday night and had given the phone to exchange on sunday itself to my mother.

All of a sudden i got a mail that order is returned to seller and refund of amount is being processed. I don't understand how can such a big retailer can just go ahead and cancel the order without any confirmation from the customer at all. When i spoke with the customer care he told me that there is nothing that can be done now and kindly re order the phone. Now i am under loss of 6000 rs approx if i have to place order again. I feel is not a petty oder to be cancelled right away.

The order was not tried to be delivered on sunday nor monday when the phone was available.

I kindly request you to look into this on priority and resolve the issue by trying to re deliver the order. I m sorry to say this i have lost faith on the brand for this will be my last order of this order doesn't go through.

Let me know if you need any other details. Looking for a positive response from your end.

Regards
Ashish