[Resolved] Amazon India — unprofessional service | |||
I requested an urgent delivery from amazon and paid extra cost for it. Since, morning i was tracking the shipment. At first, i was given the no. Of a delivery agent who refused of having any shipment for my address. I complaint to amazon through online chat and was provided with the no. Of different agent who not only refused to deliver on or before 11 am (Which was given by the amazon itself) but also told that he's new and i can't expect him to deliver my package on that time and said he will only be able to deliver after 4-5 hrs (Way later than expected time). The location he gave was maximum 15 minutes far from my delivery address which he said is 4-5 hrs away. I complained amazon again and meanwhile contacted the agent again who again refused to come on time. I requested him to please come. Then also he came post 11. Was this information helpful? | |||
Feb 20, 2020 Complaint marked as Resolved Amazon India customer support has been notified about the posted complaint. Verified Support Jan 15, 2020 Amazon India Customer Care's response Ref. No. 6447We have perused the complaint received from Mr./Ms. Yashoda ("Complainant") and find that the Complainant is concerned about the delay in delivery of Lenovo Legion Y7000 9th gen Intel Core i5 15.6 inch FHD Gaming Laptop (8GB/1TB HDD+256 GB SSD/Windows 10/NVIDIA GTX 1050 3GB Graphics/Black/2.3Kg), 81 ("Product"), purchased from the independent third party seller, i.e., Appario Retail Private Limited ("Seller") on the website: www.amazon.in ("Website"). It is submitted that the delivery of the Product is subject to various factors like climatic conditions, traffic congestion, and geographic distance. Although, all endeavours were made to deliver Product to the Complainant within tentative time frame, occasionally deliveries are delayed for circumstances beyond reasonable control. It is submitted that a refund for a value of Rs 150.00 was processed into his Amazon Pay Balance as a goodwill gesture and one-time exception, without admitting any liabilities. Such refunds should not set any precedent. Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers. In view of the above, the issue stands closed. | |||
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