Amazon India — upi transaction failed but amount deducted my account

My self is babita chavan, i do upi transaction for amazon on 18 nov 18 rs 579/-, the payment is failed, but the upi shown is done for amazon, but they told that there is no payment received, they told that your payment is hard decline, i follow the union bank for two month, but they also told that in my account the amount is received to amazon, so i charge dispute file, pls help me, and cheque my upi transaction and solve my problem, my upi id is-upiar/u3/refid/appbead5bd0b14e4148a (18 nov rs 579/-)
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I am trying to apply for forget password but unable to do it. I am frustated with your customer care service. Need to retrieve my details as I already paid for yearly subscription for amazon pay...

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