Amazon India — Very Poor Service for the delivery of product

Address:	133207
Website:	[email protected]

Dear Amazon Team,
Greetings of the day...!!!

I Suraj kumar have ordered a mobile phone with Order No. #[protected] on 17th January, 2017 .
The estimated date of delivery was 23rd January, 2017 but due to non availability of me on this date i talked with customer care representatives to confirm that can i get my order before the estimated date because my order has been reached very nearest location of my home town (i.e District Ambala ) in 20th January 2017.
The customer care representatives give me positive response means yes i can get but i have to show my order mail and an id proof to receive.
I reached to that nearest location i.e. at Ambala which is about 25 km away from my hometown (MULLANA ) to receive my order but nobody contacted with me to deliver my order.
Again i talked with Amazon customer care representatives and they again told me that you will get your order by tomorrow ( i.e. on 21st January, 2017 ) but again nobody contacted with me and again i got disappointed.
Even without my permission an Amazon customer care representative Rescheduled my order to 25th of January 2017 without discussing with me. As i came to knew about this thing at once i mailed and also talked with representatives to cancel this rescheduling of my order and they told me that they have cancelled this rescheduling and i told them to deliver my order at my registered address to my father on the estimated date (23.01.2017) and also i give my father's contact no for better delivery.

Now the problem is this today it is 26th of January 2017 and neither my father and nor me got my order and in the mean time i have talked a lot of times with Amazon customer care representatives regarding this matter.

I am really very disappointed with this kind of very Poor Service from Amazon side which i never expect. Shame on this . Even no customer care representatives followed me to resolve this query.

Kindly request you to, just tell me

1) Whats wrong with my order ?

2 )Is Amazon able to deliver my order if yes then tell me one final date of delivery?

I hope you give me one solid solution and resolve my problem.