Amazon India — watch missing complaint

Address:	700029
Website:	www.amazon.in

I ordered a titan edge analog white dial men's watch-nk1296bm02a from amazon on 18th november 2018. The order id is #[protected]. The watch arrived on 19th november. The outer packaging looked intact. However, type seal of the box provided by titan was normal. I have open the box and seen watch is not available in the box only manual and warranty card available the box then i immediately call customer support team and return request citing missing complain. He told me before 29th november my issue is resolve and also received email regarding complain. After that, 19 november 2018 evening (Same day) received email you have consistently requested refunds for a large number of your orders. But this is my first order and i have only one amazon account then how that possible to consistently requested refunds for a large number of your orders. So, i am requesting to you please resolve my issue and sharply recheck all information.