[Resolved]  Amazon India — wrong invoice provided. imei doesn't matches with the product received.

This is in regards to the product purchased from Amazon on 10th Oct 2018
Product Name: Redmi Y2 Phone (Blue 3GB/32 GB)
IMEI on Invoice: [protected]
IMEI on Actual Product Received: [protected]
Insurance Purchased: Acko All-Round Mobile Protection Plan

The complaint is regarding the issuance of the wrong invoice due to which the insurance plan linked got registered on a wrong IMEI no. which doesn't belong to us. This can further cause us to have problems in the future in terms of availing warranty for the product purchased.

I have been following up with Amazon for a long time but I haven't received a resolution as yet. Instead, I have always received a reply stating that Amazon team is working on my case on a priority basis and resolution will be provided in the next 7 business days, which never happened.

I also emailed the same concern to Amazon Nodal Officer but still no response.

Hence I request Amazon to issue a new invoice with correct IMEI no. along with a letter which helps me to avail warranty for the same or Refund of the insurance amount as it doesn't hold any value for me.