Amazon India — wrong items delivered by amazon

Address:	Valsad, Gujarat
Website:	www amazon.com

Sir my amazon account name is muskan and my email id is [protected]@gmail.com and mobile no. Is [protected] i have ordered roxx steel beverage flask 1leter dated 30.07.2017. Item delivered me on 04.08.2017 but baltra thermos 1leter send. I found wrong items pack so i have voice call customer care dated 04.08.2017 by mobile no.[protected].
I say customer care wrong items delivered to me. Customer care said you can replacement items.

I have replacement order dated 04.08.2017 and pick up meeting fixed on 05.08.2017 (01pm to 4pm) but not pick up items.
I consulted customer care four to five times by [protected].

Again voice call by customer care, he said delivery address not found so please address download on amazon website. I have downloaded adress on webisite after meeting fixed by customer care on 12.08.2017 01pm to 04pm.
Deliveriman came on 12.08.2017 pick up items but refused returned take items. Sir i am very harrassed and unsatisfied.
Please solve my problem.
Thanking you
Muskan
Vapi (Gujarat)