Amazon India — wrong product delivered instead of phone I received soap

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H.No 96A, Jindal Colony, Kapashera Ext.Samalkha, New Delhi, Delhi, 110059

Ordered samsung galaxy m30s cost of rs.16999/- and got ghadi surf soap with karbonn smartphone box same above was conveyed to amazon customer care same day they assured us that we will resolved the issue on priority with in 5 days but today after taking 7days they replied that they can't replace the product as it is secured by them so, i raised complaint against amazon and seller in consumer complaints forum india. It's a heartbroking response. I am a prime member of amazon since last 9 years.