Amazon India — wrong product regarding from amazon.in/return is denied

Address:	800027
Website:	Amazon.in

Hello,
I had ordered a samsung galaxy on7 prime (Gold, 4gb ram + 64gb memory) from amazon, which was delivered on 11/05/18, but in the package i received a wrong product of another brand mobile, at the same time i try to contact customer care, and also i mailed all snapshot of shipping packages, wrong product and invoice to their requirement, then they were given 5 days to conduct the investigation process on their behalf and, if there was no update, i was given more two times 72 hours, but i did not get the solution nor help, and when i contacted again, the amazon team refused my return request because accordingly their investigation result, i have received correct same product not a wrong item, their team had told me wrong and so my return request was denied this reason after such a long wait my return request was closed but the fact is that i have got a wrong product amazon team is cheated with me so please i request you have to handle this issue on your level and get me back to my original product or my money.
Please help me sir.,

I am attached all the detail and snapshots of this incident which also i shared to amazon

Order date. -. 06-may-2018

Order #[protected]Samsung galaxy on 7prime)

Deliver wrong product — kimfly z3 4g mobile

Order total — 13, 990.00 (1 item)

Registered mobile no — [protected]
"" email - [protected]@yahoo.com