Amazon — Kindle paperwhile

Address:	700059
Website:	www.amazon.in

The advertisements shows that we can buy and return goods on Amazon e-retail services. However, the kindle paperwhite model donot contain any description of the product about its features of wether there is a inbuilt resolution to help readers to read. The advertising are misleading which shows that even in the dark the device can be used. There is nowhere mentioned that if I open the kindle box it can't be returned. The company that I paid for a product is cheating me by false propaganda and now they are declining to replace the product citing that if the box is opened it can't be replaced. There is no such information given in any page seeing which the product was bought.
I feel cheated and being scammed by this retailer.My prayer to the government would be to take action and investigate how much of false propaganda they are doing via their advertisements and what they are describing in the product description. The cheats have taken INR 6000 from me and now is declining to replace the product. This is a gross violation of their propaganda which is false and their return guarantee that they promise to their consumers. The portal shows that I can ask for refund or replacement till 7th of July but the consumer service department is not taking my request and denying to replace it. Please help. I beg you.
Regards,

Rhetabrata Banerjee
Kolkata 59
91-[protected]
[protected]@gmail.com