Amazon — Need refund my product. | |||||
Recording order i'd no[protected], i received mobile on 16.07.2016, i'm using it for only past four days but i'm not statisified with this mobile, because it is producing a lot of heat while using call, internet, charging, etc.. It raising too much of heat, it is very harmful for my health, so i'm not satisfied with product, i spoken to your customer care person they are telling that they going to replace the same moblie, i want cash back or any another brand mobile. I don't want the same moblie, i'm waiting for favorable passitive reply. Was this information helpful? | |||||
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Amazon India customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
I bought one plus three mobile from Amazon India. I saw an offer in Amazon app that idea customers will get double data.. I called Amazon customer care they told I need to contact idea customer care. I called to idea customer care they told that there is no such offer in idea...please solve my problem...
Reply
Dear raosankar,
We regret the inconvenience caused to you. Please share your Idea mobile number and alternate contact number so that we are able to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.
Thanks & Regards,
Customer Care, Idea Cellular
We regret the inconvenience caused to you. Please share your Idea mobile number and alternate contact number so that we are able to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.
Thanks & Regards,
Customer Care, Idea Cellular
From the last 45 days I am waiting for IDEA customer care to activate the double data offer. Till now no response from idea customer care. AS per IDEA recommendation I have submitted scanned copies of purchase invoice, IMEI number etc, still no action. Escalated to IDEA appellate kerala, but no use.
I have called 5 or 6 time to idea customer care, nobody knows about this offer, also putting the call to long wait and gives some wrong information. Note that IDEA is charging us for these calls and making money by putting us into long wait.
Idea Customer care has no idea on the business and promotional programs they are engaged into.
Lot of service request behalf of this (C1-[protected], C1-[protected], C1-[protected], C1-[protected]...) I dont know which one is the active one, even if I mention the previous service request, IDEA customer care opening new service request and closing automatically. making confusion) and funny thing is, in none of these calls I am prompted for the feedback rating
Customer care and Appellate total crap.
I have called 5 or 6 time to idea customer care, nobody knows about this offer, also putting the call to long wait and gives some wrong information. Note that IDEA is charging us for these calls and making money by putting us into long wait.
Idea Customer care has no idea on the business and promotional programs they are engaged into.
Lot of service request behalf of this (C1-[protected], C1-[protected], C1-[protected], C1-[protected]...) I dont know which one is the active one, even if I mention the previous service request, IDEA customer care opening new service request and closing automatically. making confusion) and funny thing is, in none of these calls I am prompted for the feedback rating
Customer care and Appellate total crap.
feroz muhamed's reply, Aug 24, 2016
The above complaint is of Oneplus three double data offer.
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