Amazon — Ordered Product but not delivered

Address:

Panipat, Haryana

I ordered for Micromax YU Yureka Mobile Phone from Online shoping site Amazon.in by registering myself. ORDER #[protected]. payment made for Rs. 9798/- on 16th April'15 and expected delivery date given by company was 22nd April'15. but its not been received to me. when i asked for it, customer service representative asked me to wait till 29th April'15. but again after waiting, i couldn't receive the same. Now representative informed me that order has been lost somewhere by Amazon Transportation Service, they couldn't deliver it to me. take your money back. i am very dissatisfied with the service of Amazon India. Company has kept my money for almost 15 days and has not provided me the product, showing inability of delivery making excuses of lost during transit. company should be penalized for their act and against failure of their promises to customers. Also keeping / retaining customers money for long period and earning interest on customers money.