[Resolved] Amazon — Ordered product not delivered, no refund initiated | |||
My name is Rathish, I live in Minjur - 601203, Tiruvallur district, Tamilnadu. Contact - [protected] I have ordered a product(Ceramic Mug) online from Amazon(https://www.amazon.in/) from a seller called Exciting lives(https://www.excitinglives.com) on 6/10/2020(6th October 2020) for Rs.325. They seem to have sent the product via DTDC courier(https://www.dtdc.in). The product was not delivered to me from the courier till now. No call has been made to me from any of the couriers. But, both the DTDC courier and the Amazon website updated the status as "the product is delivered". When I call the amazon customer service, they do not follow up with the dtdc courier directly. I can't make calls to DTDC courier also. They forward me the mail saying that the product is delivered. I made online payment for this. When I request Amazon to at least refund me the amount immediately, they are not doing that. Was this information helpful? | |||
Oct 15, 2020 Complaint marked as Resolved The DTDC courier guy did not directly call me. Instead he delivered to the DTDC courier office which was an unknown location to me. He never informed me that it was delivered to the Courier office and never even tried contacting me to intimate it's in the office. Today morning, the supervisor from DTDC called me and informed that the product was delivered to the Courier office. I went and collected it Amazon India customer support has been notified about the posted complaint. | |||
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