[Resolved]  Amazon — placing order

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Bangalore, Karnataka

Hi I have placed order on 25/6/14 for JBL creature speaker Orde r#[protected] I have been received it on 28/6/14 but the product was defective I mean its volume button was not working. So i have requested for return On same day i have been connected CSR Krishna through online chat asknig placing order for same product. He has misguided me because of him i am wasting my time and money. And order got cancelled[protected] Below a is conversation history what I have made. You are now connected to Krishna from Amazon.in Me:regarding to place order Krishna:Hello, my name is Krishna. I'll certainly try to help regarding your concern. Me:Hi krishna Krishna:Hello sunil, How May I help you? Me:I have been received my item today JBL speakers [protected] order no Krishna:Thank you for providing the order number. Me:but the thing is its voulume button not working Krishna:I am sorry to hear that sunil. I see that you have already initiated the return, the package will be picked up in the next 48 hours and a full refund will be provided. Me:yep regarding that i want discuss, well i would like to place same product again Krishna:Okay. Me:i request you that plz verify the product and send it Krishna:Sure sunil. Please do not worry, The defective product you have received is a very isolated incident. I can assure you that it wont be repeated with your next order. Me:And as i see in web their is price variation i have been purchaised it for 2439 Rs but now it is 2995 Krishna:May I place you on hold for two minutes while I look in to this for you? Me:sure Krishna:Thank you for being on hold sunil. Me:k Krishna:I have checked with my lead and I am going to leave a note on our order to issue a refund of Rs 556/- Please place a new order and get back to us, we will issue the refund. Me:I didnt get you ...? Krishna:Please place a new order sunil and get back to us, we will issue the refund of the price mismatch i.e, Rs 556/- Me:ok well I ll be placing order right now . will u be in hold? Krishna:Sure sunil. Please go ahead. Me:[protected] yes this is order no are u their Krishna:Yes sunil. Please give me a minute. Me:Are u their? Greetings from Amazon.in We are writing to confirm that we have processed a refund of Rs. 2, 995.00 to your payment method. This is the pending balance from your payment against your completed order :[protected] Refund Summary Instrument : MasterCard Card [ending with 0974] Amount : Rs. 2, 995.00 Your bank may take 2-4 business days for net banking and 3-5 business days for credit/debit card purchases to credit the refund amount to your account. Krishna:Hello sunil, I am sorry to inform you that due to quantity restrictions, the order which you have placed has been cancelled. Please do not worry, Please place the order after a week and your order will be processed Me:I received mail like this why it is cancelled? Krishna:I am sorry to inform you that due to quantity restrictions, the order which you have placed has been cancelled. Please do not worry, Please place the order after a week and your order will be processed Me:But is web its showing its in stock? Krishna:It is in stock sunil, but the quantity limit for each product is only one, so we have a separate team who look into these orders. If the orders are placed for same products than they are canceled. But in this case, they are aware that, your returning the item. So please place a order after 1 week and we will issue a refund for the price mismatch Me:then y did u told me to place order? Krishna:I am sorry sunil, generally if a return is initiated then new orders are allowed, but in this case the system has auto canceled the order. Please do not worry, the amount will be refunded in the next 2-3 days and please place a order after 1 week and we will issue a refund of the price mismatch. I am truly very sorry for the inconvenience. I don't mean to rush you; however, the chat has been idle for a few minutes, and I'm wondering if we're still connected. We've been idle for 3 minutes, and I want to make sure our chat's still connected. If you aren't able to respond in 2 minutes, this chat will close. Since we've been idle for 5 minutes, I'll need to disconnect this chat. I'll send you a follow up e-mail about our conversation. If you need further assistance, please let us know. Krishna from Amazon.in has left the conversation.