Amazon — Poco x2 mobile phone/product not received and doesn't have any clarity about refund.

Website:

www.amazon.in

Please help me,

I had ordered a Poco x2 mobile phone on[protected] by amazon. But the order was cancelled and received my refund after that I got a message below and then I had done the payment to that account.

The Order number ID is :[protected]

Then I had received a message from Amazon sellers support team on whatsApp:-[protected]

That message is

Dear customer this is regarding your Amazon order for Poco X2.

Your order payment got refunded due to a technical glitch. If you want to complete the order and clear the hold on shipment and get the order delivered today before 1: 30 pm then complete the payment before 11: 30 am today.

Following is the account details to complete the transaction:

Account Name: Amazon India Pvt Ltd

Account Number: [protected]

UPI Id: [protected]@axisbank

IFSC CODE: UPIB0001270

Amount: Rs. 15674

After I had done my payment they did not accept my calls and I didn’t get my product. I asked for a refund from Amazon but still I haven’t got my money back yet.
I have tried contacting Amazon multiple times and all the customer care executives say is that we has filed a complaint on Amazon seller and E-mailed him and seller will address you with in 2days and they doesn't give me any clarity about refund..
Kindly help me because I have already paid ₹15674 and doesn't receive my product, even I'm a prime account user also