Amazon — product did not arrive at time - even after second time scheduled delivery

Website:

www.amazon.in

Order #[protected]

I made this order on 5 march 2018 for "morphy richards instacook 1200-watt electric kettle" cost inr 2, 890.00 rs

I was promised this to be delivered on 12 th march 2018 as per the delivery message. The delivery message was updated that it will reach by 16th march 2018 on the 12th of march. And i contacted customer care (I have track of chat as email) 3 times and they said it will reach before 2pm 16th march

I was suppose to give the product to somebody travelling abroad on 17th early morning. I informed this to amazon and still they said they will deliver.

But they didn't deliver and even didn't bother to inform me, i had to go to shops on the last moment and go to many shops to find it as i was not aware to make out the exact shop to purchase it. Many home appliance shops were not having it handy.

Amazon returned money without any shame and had no respect for wasting my time and my disappointment of being cheated by them.

I wanted compensated for the metal stress caused by amazon. And also compensated for making false promise via their customer care executives.