Amazon — Refund not being done

Address:

East Singhbhum, Jharkhand

I ordered a mobile and found the package without the expected one. Immediately I filed the complaint and it was returned. Amazon confirmed the return and mailed to refund within 5 days but still the refund has not been issued. Please help. Details are as follows - A-to-z Guarantee Claim (Order[protected] Delivery of return shipment - 02.09.2015 by speed post EJ[protected]IN Mail by Amazon - as follows. Greetings from Amazon.in. We are writing to follow-up with your A-to-z Guarantee claim for this order:[protected] Thank you for providing us with return tracking information for this merchandise. If you are not refunded within five business days after receipt of the return is confirmed, please reply to this message and we will be happy to take further action on your behalf. Thank you for choosing Amazon.in. --- Account Specialist Account Specialist A-to-z Guarantee Program