Amazon — refund of hp 15 intel pentium gold 8th gen (pentium - n4417u /4gb /1tb /windows 10/jet black/1.77kg), 15q-ds0041tu

Name: preeti renavikar
Acc :[protected]
Mobile: [protected]
Refund ref num:[protected]
Bank - indian bank

I have purchased hp 15 intel pentium gold 8th gen (Pentium - n4417u /4gb
/1tb /windows 10/jet black/1.77kg), 15q-ds0041tu from amazon on12 th march 2020 by making payment of 21, 990 through indian bank debit card. I have returned the item and amazon initiated refund on 20 th march 2020 with refund reference number of 7be7kjdy0000k78hk028. I contacted branch for solution, but they did not entertained and said to contact amazon. When i contacted amazon, they requested to file charge dispute with indian bank customer care. It is about money and about the customer services offered by bank. However because of the lockdown situation in country, i have shown lot of patience. As amazon have asked to wait for 5 business days, i have already waited more than that. Today is 16 th of april. It is the practical issue and may happen again in future for which bank should be ready with solution.

Kindly resolve the issue