Amazon — Terrible service from Amazon prime

Address:	Mumbai City, Maharashtra, 400059
Website:	www.amazon.in

Really fed up of the service of Amazon and i think I owe an explanation for the below mentioned incidents

06/07/2017

Took prime membership of Amazon for 499 rs on[protected]only for the purpose of getting one day delivery which was the promise by Amazon).
Deposit 10000 rs in pay balance(for faster service).

Booked a mobile (Redmi 4A/order #[protected] ) with a promise of one day delivery and paid from paybalance, ie on or before 7/7/2017 8.00 pm.

07/07/2017

Got the following message @14.01 - Arriving today:your package with Redmi 4A (Gold, 16GB) will be delivered by AmzAgent([protected]).
(fooling the client started here.The number ([protected]) is giving a message 'temporarily disconnected'.

My office time ended at 3.30 pm but i waited upto 6.00 pm and the called up a customer care executive at 6.10, who told me to wait upto 8.00 pm as material is out for delivery.But she was not able to provide any contact number or the name of courier company.

At 8.15, again I called up customer care and got a reply that some times the delivery may get little delayed and will reach max by 9.00.He was also not aware of the name of courier company or any contact details.

At 80.30, I received an sms stating, 'We attempted to deliver your order with Redmi 4A(Gold, 16 GB), Which was totally wrong, because I was waiting at or office reception for the whole time/office was open/my phone was on(no calls were received).

I tried to call the customer care number[protected], from my registered mobile number (9870******) and shocked to know that they blocked my number also.It was getting disconnected after pressing language(2) and type of query(1-order status).

I called from office land line and my other mobile number and spoke to three different peoples in two different attempts to get the address of courier company, atleast so that I can go and collect same time or next day(As my office is closed for Saturday/Sunday) and I am staying at a two hour traveling distance from there.I was repeatedly requesting them for courier address so that I can go and collect from there as it was a bit urgent and Saturday/Sunday my office is going to be closed.But unfortunately no body from the customer care was able to find out the courier company/contact details/location of the material, which I suspect not even reached Mumbai on 7/7/2017 and Amazon was just trying to fool the client with all this sms and updates.

They were not aware of courier company details in the evening, but send me a fake contact number (AmzAgent([protected])) in the morning ?Whose number was that?

I was compelled to wait at office from 3.30 pm to 9.30 pm by Amazon, when they were aware that it was not going to be delivered on[protected].
And even after paying for prime membership, the response from customer care was very poor/not up to the mark and the last guy was something like--- hello hello your voice is not audible- please call back- and disconnected the call.

I changed my delivery address to residence on the hope that I will get it delivered on Saturday[protected], but they informed that the alternate delivery address should be next door and they cannot deliver at kalyan.

Now, with prime membership, I am going to get delivery on[protected], for a booking made on[protected].

Regards,
Rahul