Amazon.in — unethical behaviour

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I ordered nikon camera from amazon.in. There is one freebies is missing in the package. I spoke with amazon.in customer representatives hundred of times but they are not holding any responsibility and asked me to talk to the manufactures. I did and they are also not holding any responsibilities and moreover they mentioned that amazon.in is not the authorized dealer (Which is true).

Since the product is amazon verified, so i believed that it is amazon.in responsibility to deliver the missing product and not to escape from it. This is very shameful behavior. Being such a big firm such unethical behavior is not acceptable.

I am highly disappointed and also escalated this issue but amazon.in still didn't hold this as their responsibility and again asked me to contact manufactures.

Below are the order details:
Order: nikon d3300 24.2mp digital slr (Black) + af-p dx nikkor 18-55mm f/3.5-5.6g vr lens + af-p dx nikkor 70-300mm f/4.5-6.3g ed vr lens + memory card (16 gb) + camera bag | b01lyq9fre (B01lyq9fre) hsn:8525
Order number:[protected]
Order date:12.12.2017